Returns & Refunds

Returns & Refunds Policy – Shearling Jackets Store

At Shearling Jackets Store, your satisfaction is our top priority. If you’re not completely happy with your purchase, we offer a simple, transparent, and hassle-free return and exchange process.

Easy Returns

Shop with confidence knowing our flexible return policy:

  • Return new, unused, and unaltered items within 30 days of delivery for a full refund.

  • Returns made between 14–30 days qualify for store credit only.

  • Returns after 30 days cannot be accepted.

  • All returns must be in their original condition and packaging.

Hassle-Free Exchanges

Need a different size or style? It’s easy:

  1. Return the item via your preferred courier within 30 days.

  2. Place a new order for your desired item.

This ensures faster processing and better product availability.

Return Shipping & Refund Process

  • Customers are responsible for return shipping costs.

  • Refunds are processed within 7–14 business days of receiving your return.

  • Refunds cover the item price only (original shipping, duties, and handling are excluded).

  • If your refund hasn’t been issued after 14 business days, contact our support team for assistance.

How to Start a Return

To initiate a return, contact us with your order number:

📧 Email: shearlingjacketsstore@gmail.com
📞 Phone: +92-3491697072

Return Address:
Airport Road, Gohad Pur, Sialkot 51310 Pakistan.

Order Cancellations

  • Orders can be canceled within 24 hours of purchase for a full refund.

  • After 24 hours, the order enters processing and cannot be canceled.

Damaged or Defective Items

If you receive a damaged or defective item:

  • Notify us within 3 business days of delivery.

  • Keep the original packaging for inspection.

  • Most items are covered under a 1-year warranty for manufacturing defects.

  • Contact our returns department with your order number and details for a quick resolution.

Incorrect Items Received

If you receive the wrong product, we’ll correct it at no extra cost:

  • Return shipping is covered by us.

  • We’ll send the correct item immediately.

  • For international orders, contact support before returning to ensure smooth processing.